Support Services

Your success is a top priority at True Cloud and NetSuite, so we ensure that our customers receive the maximum return on their investment. Every customer gets basic support, as your business grows, you may need additional support. True Cloud and NetSuite offer a full range of support offerings, from BasicPremium, to Advanced Customer Support. Each option provides specific service levels and capabilities, from online case submissions, 24/7 phone support, to managed services that help minimize the gap between your optimal and actual solution.

Existing Customers

Click below to start an online chat session with a technical support rep:

East Coast (EST): Monday - Friday 8 am to 6 pm

West Coast (PST): Monday - Friday 5 am to 3 pm

The links below DO NOT start a support session, but they will add your pc or Android device to our list of Unattended Devices so the next time you are in a chat session we can log into your device faster. 

To start a chat session click on the chat box in the lower right hand corner of the screen.

Windows Devices CLICK HERE
Android Devices CLICK HERE

Learn More About True Cloud ERP

Learn more about our unified business management suite for the scrap metal and recycling industries. True Cloud offers a powerful cloud-based scale front end and cloud-based accounting ERP back end solution that helps you manage your scrap business from anywhere, 24/7.