Support Services

Your success is a top priority at True Cloud and NetSuite and we both ensure that our customers receive the maximum return on their investment. That’s why every customer gets basic support. But as your business grows, you may need additional support. True Cloud and NetSuite offer a full range of support offerings, from Basic to Premium, to Advanced Customer Support. Each option provides specific service levels and capabilities, from online case submissions to 24/7 phone support, to managed services that help minimize the gap between your optimal solution and your actual solution.

Existing Customers

Click below to start an online chat session with a technical support rep

East Coast (EST): Monday - Friday 8 am to 6 pm

West Coast (PST): Monday - Friday 5 am to 3 pm

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Learn More About True Cloud ERP

Learn more about our unified business management suite for the scrap metal and recycling industry. SuiteScrap offers a powerful cloud-based scale front end, and cloud-based accounting ERP back end solution that helps you manage your scrap business from anywhere, 24/7.