A PROACTIVE APPROACH FOR ALL YOUR TRUE CLOUD SOLUTIONS
Global Support to Drive Your Business Success
How can you ensure that your questions are answered and your issues are resolved quickly and effectively? How can you be proactive in keeping your solution fully optimized so you can focus on meeting your business goals?
True Cloud ERP has created a full suite of support services that address these types of questions, ensuring success with your solution, while accelerating ROI and mitigating risks.
SuiteSupport offerings range from Basic to Premium to provide you with the answers you need when you need them. Customers who require a greater level of support can take advantage of Advanced Customer Support Plans.
Advanced Customer Support (ACS)—an umbrella offering that provides coverage across all products and all services, from technical to functional.
Your business is not static. The software continues to change. Your initiatives continue to change. Your knowledge of the solution continues to change. You need your solution to scale alongside your business—and you need a proactive managed service to make that happen.
True Cloud Customer Support allows you to react to all of these changes and maximize the value of your True Cloud (Oracle NetSuite and WeighPay) solutions on a continuous basis.
True Cloud has created a single offering to meet all support and ongoing sustainment and optimization needs across all products and all markets.
Advanced Customer Support offers five levels of support: Advice, Monitor, Optimize, Architect and Platform.
As you move up levels, we increase our level of support.
Basic Customer Support (BCS)
Included in every plan at no charge. Basic Customer Support is recommended for smaller companies or for any size company that requires "Level One Support" for general customer questions about software features, hardware connectivity or cloud services that do not require immediate response or attention.
Premium Customer Support (PCS)
PCS Plans require Service Level Agreement (SLA) as the annual costs are factored on annual license fees, hardware modules, and total user fees combined.
Includes both Email and Live Chat Support 50 hours per week Monday-Friday 8 am to 6 pm EST to instantly resolve hardware connectivity issues. The cost of Advanced Support will depend on the Hardware Modules being used.
Advanced Customer Support (ACS)
Our premium support plan includes both the Basic and Premium services as well as a dedicated support rep and Phone support.
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